I. Definitions

1. For the purposes of this privacy policy, the following definitions are established:
1.1. Application - software that allows users to use the services offered by the service provider on PC devices, computers, mobile devices, including but not limited to phones, tablets, etc.

1.2. Privacy Policy - this document containing information on the principles of collection, storage, processing and use of the User's Personal Data on the website and applications belonging to the administrator available at the web address -

1.3. Regulations - Regulations of the website and mobile application Veterinary Application / VetApp.

1.4. GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).

1.5. Service - the Internet service available at on which content offered by the service provider is posted, including software offered by the service provider.

1.6. Company / Service Provider / Administrator / Processor - the company u is Veterinary Applicaton OÜ, Harju maakond, Tallinn, Lasnamäe linnaosa, Lõõtsa tn 5, 11415, Estonia,, , and the Processor is JohnCube Ltd, NIP 6423217738, REGON 383323500, business registered in the Register of Entrepreneurs in the District Court X Economic Department of the National Court Register, under the KRS number 0000791161, place of business and address for delivery: ul. Św. Józefa 13, 44-200 Rybnik electronic mail address (e-mail):

1.7. Provision of service by electronic means - the performance of a service provided without the simultaneous presence of the parties (at a distance), through the transmission of data at the individual request of the recipient of the service, sent and received by means of equipment for electronic processing, including digital compression, and storage of data, which is entirely transmitted, received or transmitted via a telecommunications network within the meaning of the Act of July 16, 2004. - Telecommunications Law.

1.8 Contract - a contract between the service provider and the service recipient for the provision of electronic services.

1.9 Service - the programs, functionalities and options offered and made available by the service provider as part of the Service and the Application,

1.10. Customer or User - a legal person or an individual who is at least 18 years old , has full legal capacity and uses the Services through the Website or Application.


II. General information

1. The controller of personal data is the Company.

2. In particular, the provisions of the Act of May 10, 2008 on the protection of personal data shall apply to the management of Users' personal data. (Journal of Laws 2019.1781 t.j. of 2019.09.19) and the provisions of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).

3. For information on data protection applied by the Company, please contact the Data Controller electronically at the following e-mail address:

4. The VetApp website may contain links to other websites for which it is not responsible. Accordingly, you should read the privacy policy of the respective website when you go to the site.

5. The following are the terms of use of the Service and the applicable Privacy Policy.


III. User data collected by the Company

1. During a user's visit, so-called access logs - anonymous information such as the time of the visit, IP address, URL, web browser used, data on user behavior on the site, cookies, to which the user agrees, are recorded. During the user's visit, recordings of videoconsultation may also be saved for the purpose of verifying the quality of services provided and analyzing the correctness of services provided. By proceeding to use the videoconsultation service, you consent to the recording. Consent to recording is voluntary. If you do not give your consent, you may stop using the videoconsultation service.

2. The information is used in the administration of the service, diagnosis of problems concerning the operation of the server and analysis of possible security breaches, as well as for the purposes of analysis of the correctness of the services provided and quality control.

3. The information contained in the access logs is not disclosed to anyone other than those authorized to manage the servers, moreover, it is not combined in any way with the personal data of the Users of the Website or the Application.

4. Personal data is provided only optionally, except for the first name, which the user should enter. Optional data in the case of the User are: name, date of birth, telephone number, date of birth, country of residence, city of residence. 
Your personal information is collected to enable you to create and maintain an account with VetApp. A first name is required and an email address becomes mandatory at the time of account creation to ensure communication related to the operation of the account and the provision of relevant information regarding VetApp services. The data is collected and processed in order to send the User the results of the diagnoses performed in electronic form, as well as for billing purposes with the User. In addition, personal data may be processed to establish, shape the content of the contract, amend the contract or terminate it. Optional data are collected only in cases where the User has given his consent.

5. Personal data, i.e. name, email address, address of place of residence, telephone number and other data may be collected and processed in relation to consultants cooperating with the Service Provider or in relation to contractors of the Service Provider to the extent resulting from agreements concluded with them.

6. The legal basis for the processing of Users' personal data is the consent resulting from the initiation of use of the Website or the Application.


IV. Cookies

1. The Company may implement the use of cookies. Cookies are text files that are stored on the user's computer or other device when the user uses the websites. These files are used to improve the operation of the Website by providing users with the use of various functions provided by the Website and to identify the ways in which users use the Website. Cookies do not contain personal data.

2. If the Company uses cookies, information on the use of cookies will be displayed during the first visit to the site. Acceptance of the above information by the User will mean that he/she consents to the use of cookies in accordance with the provisions of this Privacy Policy. The consent given will be able to be withdrawn at any time by changing the settings of the files in the web browser. Disabling cookies in any case will likely cause difficulties in using the website, as well as many other websites that use cookies.

3. Information collected using cookies will be able to include, in particular: the user's IP address, the type of Internet browser used, the language and type of operating system, the Internet service provider, information about the time and date of the visit and location.


V. User rights

1. Personal data shall be processed in accordance with generally applicable data protection regulations and this Privacy Policy for purposes related to the use of the Website or the Application, as well as to the extent and for the purpose necessary to establish, shape the content of the agreement, amend the agreement or terminate it.

2. In connection with the processing of personal data, the User shall have the following rights:
2.1     The right to request access to your personal data, rectification, deletion or restriction of processing,
2.2    The right to object to processing, 
2.3    The right to data portability,
2.4    The right to withdraw previously granted consent to process personal data for a specific purpose,
2.5     The right to lodge a complaint with a supervisory authority in connection with the processing of personal data.

3. The Company shall strive to apply all possible measures to ensure the confidentiality of any personal data provided, including taking all security and personal data protection measures required by generally applicable laws. Personal data shall be processed only by persons authorized to process such data or by processors with whom the Company cooperates under a personal data processing entrustment agreement. Personal data shall be collected with due diligence and properly protected against access by unauthorized persons.
Personal data will be deleted at your request if:
3.1     Personal data is     not necessary for the purpose for which it was collected,
3.2    user withdraws consent to their processing and is no other legal basis for processing,
3.3     The user has made an effective objection to the processing of data,
3.4    personal data were processed,
3.5    personal data must be deleted in order to comply with legal obligation which the controller is subject,
3.6     The request relates to the child's data collected on the basis of consent for the purpose of providing information society services offered directly to the child.

4. The Company reserves the right to process the provided data after termination of the contract or withdrawal of consent to process personal data only to the extent necessary to establish, assert or defend claims or if national or EU regulations oblige the Company to process the data.

VI. Account creation

1. By creating an account on the Website or Application, the User agrees to voluntarily provide his/her personal data - if required for the use of a particular type of Services offered by the Company.

2. Access to the User's account is protected by a password. A secure password contains from 6 to 32 characters. The password may be changed by the User of the account. If the customer loses the password, it is possible to recover it through the system and/or establish a new password through the User's email address.


VII. Changes to the privacy policy, final provisions

1. This Privacy Policy may be amended or supplemented by publishing a new privacy policy within the Service or the Application.

2. In matters not regulated by this Privacy Policy, the provisions of Polish law shall apply, in particular the provisions of the Civil Code.